Refund & cancellation policy

Effective 9 August 2026

This policy applies to paid purchases made directly on Stylo Savvy — the Stylo Chat+ and Stylo Pro subscriptions and one-time credit top-ups described on our Pricing page. It does not apply to purchases made on third-party retailer websites Stylo may link to — those are governed by the retailer's own return and refund terms.

Digital, non-physical goods

Stylo Pro credits, virtual try-on credits and subscription access are digital services delivered instantly to your account. Because they are consumed on-demand (each chat, photo analysis or try-on draws from your balance the moment you use it), purchases are refundable only under the conditions below.

Subscription cancellation

You can cancel Stylo Chat+ or Stylo Pro any time from Account settings. Cancelling stops future billing immediately — you keep your plan's access and any unused credits until the end of the current billing period, after which the account reverts to the free plan. We do not prorate or refund the remaining days of an active billing period on voluntary cancellation.

When you're eligible for a refund

You may request a full refund if:

You were charged more than once for the same purchase (duplicate charge).
A subscription or credit top-up was charged but never credited to your account due to a technical error on our side.
You cancel a Stylo Chat+ or Stylo Pro subscription within 24 hours of first purchase and have not used any of the credits, chats or try-ons included in that period.

Outside of these cases — including partially used credit balances, or simply changing your mind after using the service — purchases are non-refundable, since the value was already delivered to your account.

How to request a refund

Email jaiswalpriyanshu196@gmail.com with your registered email and the payment reference from Razorpay. We acknowledge refund requests within 48 hours.

Processing timeline

Approved refunds are issued to the original payment method via Razorpay within 5–7 business days of approval. Depending on your bank, it may take a further 2–3 business days to reflect in your statement.